Privacy policy

California Sweets – Business Policies

   These policies help ensure clarity, fairness, and food safety for all customers. Please read carefully before placing an order.

Payment Policy

• Full payment is required to confirm all custom orders.
• Orders are not considered booked until payment is received.
• Accepted payment methods include: cash, Zelle, Venmo, Cash App
• Prices are subject to change without notice.

Cancellation Policy

• Cancellations must be made at least **48–72 hours** before the scheduled pickup or delivery time.
• Cancellations made after this timeframe may result in partial or no refund due to preparation and ingredient costs.
• Same-day cancellations are **non-refundable**.

Allergy Policy

• California Sweets is a home-based bakery that handles common allergens including **nuts, dairy, eggs, wheat, and soy**
• Customers are responsible for informing us of any allergies before placing an order.
• California Sweets is not liable for allergic reactions.

Refund Policy

• Due to the custom and perishable nature of baked goods, **refunds are not guaranteed**.
• Refunds or credits may be considered only in cases of:
• Incorrect orders
• Quality issues reported within **24 hours** of pickup or delivery
• No refunds will be issued for change of mind or no-shows.

Pickup & Delivery Policy

• Pickup times must be scheduled in advance and honored.
• Late pickups may affect product freshness and quality.
• Delivery is available within Stockton and Sacramento for an additional fee.
• California Sweets is not responsible for damage once the order has been picked up or delivered.
• Customers must ensure someone is available to receive deliveries at the agreed time.

Agreement

By placing an order with California Sweets, you acknowledge and agree to all policies listed above.